Shipping Info

Flat Rate Shipping

We use a single flat rate of $9.99 for most items and $14.99 for heavier items 
For all shipments
you only pay delivery on one item, all the rest are shipped free of charge.
Any variation of shipping will be clear before you have to checkout or pay.

Week Day (only) Shipping

All products are stored in our own Manly Beach, Sydney shop
We only post Monday – Friday using Australia Post.

Orders received before 11:00am will be processed the same day Monday to Friday.
If you place an order after Friday 11am (i.e. anytime over the weekend) it will be shipped Monday morning (first thing)
If you place your order after 11am on Sunday – Thursday it will be shipped the next morning!

Items can be picked up from our Manly store any of the 7 days a week that we are open
Mon-Fri 9.30-5.30
Sat -Sun 9.30-4.30
(some public holiday exceptions)

Australia Post Parcel Service

Your order is trackable, Australia Post, or I, will text or email  you a tracking number when the item is scanned at the post office   This will be the tracking number that you can use to check where your parcel is, on the Australia Post website anytime.        www.auspost.com.au/track

The shipping grid below will give you an indication of delivery times you might expect during normal trading,
please add a few more days for delivery around peak holiday times.

REALITY OF SHIPPING: Some days Australia post will surprise you with deliveries within the schedule and other times several days over.  And rarely they just send it to another state!!!!!
The Good news: Their success rate for on-time deliveries is well over 90%,  BUT 
just to be safe don’t order those special birthday presents with only a few days to go, WE will get them out on time, but the rest is up to Australia Post.

Shipping Table

The following chart will give you an indication for Australia Post to deliver your item.

 Sydney

  2-3 Days       

 NSW- non metro

  3-4 Days  

 Melbourne

  3-4 Days

 Vic – non metro

  3-5 Days

 Brisbane

  3-4 Days

 QLD – non metro

  4-6 Days

 Adelaide

  3-4 Days

 SA – non metro

  4-6 Days

 Hobart

  5-6 Days

 Tas – non metro

  6-7 Days

 Canberra

  2-3 Days

 Perth

  5-7 Days

WA non metro7-10 days

 

Payment

1. Order & Pay Online & have items shipped to you:

2. Or : EMAIL :  your order via the contact form below

3. Or : TEXT your order to 0416 087 394; you will be texted/emailed back details re: payment/delivery options, (during shop hours, we will call you back and you can order and /or pay this way)

4. Or try: FACEBOOK/BambinoManly  https://www.facebook.com/bambinomanly send us a message about what you want or are looking for.

5. Of course we’d love to meet you: PURCHASE IN STORE  at Bambino Manly – 39 Sydney Rd, Manly 2095.
Call ahead if you want to check we have the items in stock – 02 8018 5885

INTERNATIONAL POSTAGE
has a default of min $55.99 (or min $19.99 for NZ)
PLEASE ENQUIRE. (we are in Australia)  if you would like an exact quote for your items (e.g. perhaps your are purchasing something very small or super heavy).
We are happy to work out the best postage option for you.

Payment:
PAYPAL: Our website offers Paypal. This is the pay way we prefer for our online store.
This allows you to use credit /debit card or your own PayPal account using the secure payment service PayPal.
This e-commerce system uses Secure Sockets Layer technology (SSL) to ensure your shopping experience is safe, sound and secure at all times. These payments are processed immediately and allow us to post your goodies within hours.

We also offer both ZIPpay and Afterpay.

Our preference (if you are wondering) in order are
1. PayPal- our preferred payment option online

2. ZIPpay

3. Afterpay

DIRECT DEBIT (bank deposit) – email your request and then
Please make your payment into the following account

BSB Number:   062 155
Account No:   1039 0764
Account Name: Susan Steel       (trading as Bambino Manly)
Bank Name:    CBA
Use your order number or SURNAME as the reference
 

You can pay directly via PAYPAL ME:

go to www.paypal.me/bambinomanly –

or call us on 02 8018 5885 (shop phone: M-F 9.30-5.30)  or TEXT : 0416 087 394 to make a payment via credit card over the phone. You can SMS/TEXT your details and we can call you back to organise payment by card

(NB: Payments by Direct Deposit or on a weekend may take 24 – 48 hours to arrive in our bank account. We will only ship goods once payment has been received. )

OVER THE PHONE: From 9.30-5.30 Monday to Friday: 0416 087 394 – we accept Visa, Mastercard. Payments made over the phone are processed immediately and allow us to post within 24 hours(taking into account post office hours).

IN STORE:– Cash, Eftpos, Credit: Visa, Mastercard, We love AMEX, never any extra charges

Loss and damage during delivery:

Our lovely fairy workers at Bambino check all toys and gifts to make sure they are in perfect condition and not faulty prior to packaging and every item is packaged with great care. We always post with tracking- so that your order can be tracked.
Australia Post is a reliable delivery service, however sometimes mishaps can occur.
We cannot take responsibility for issues that take place while package is in transit.
If a package is delayed, arrives damaged or not at all; please contact us immediately by email or phone and we will do everything possible to ensure you are satisfied.

Order and Return Policy:

We want our customers to be happy with the items purchased from us.
If for some reason there is a problem with the item or you are not happy with it, then please contact us to discuss the matter.
We will either offer a store credit or replace the toy (money back only if faulty). You must return the item (at your cost) or at least alert us -within 14 days (with all packaging and in good order) for full refund – if faulty (we cannot refund your postage costs).

Stock availability

Stock is subject to availability.
Although we aim to ensure information on our website is correct, we reserve the right to change pricing and availability to its correct form if found to be incorrect. We are human and technology is designed by humans. So don’t be too hard on us!

Bambino
39 Sydney Rd, Manly
NSW 2095 Australia
Hours:
Mon- Fri 9.30am-5.30pm ,
Sat 9-4, Sun 9.30-4pm

Please note if you telephone us during shop hours there are some reasons I may not be able to answer – busy with a customer, getting a coffee, goofing around, try texting 0416 087 394 – leave a message we’ll get back ASAP