Delivery & Returns Info

Discounted & Free Shipping

Discounted for orders over $150 and now FREE for orders over $200 – Australia-wide

Why not Free Shipping for every order?

We want to say thank you for choosing us, so we offer FREE shipping for orders over $200 and
discounted shipping for orders over $150 to deliveries to/within Australia.

Why can’t it all be free?  Well, shipping is a real cost, especially for small business, we don’t want to “build” this into the product price. We think it should be transparent. That said, you will never have to pay the full postage, most wooden toy shipping costs between $15-$25 yet our highest regular post shipping fee to you is $11.99 *
(* Some seasonal rates or very heavy item rates, may apply)

Australia-wide delivery at our VALUE rates 

1.   $11.99 for orders up to $150
2.   $9.99 for orders over $150 -$200 (SAVE $2)
3.  FREE shipping on orders over $200 (SAVE $12)
4. EXPRESS shipping throughout Australia $25 – next day depends on how rural/metro you are.

EXPRESS LOCAL delivery
is available for postcodes in the Sydney Lower North Shore and Lower Northern Beaches.
You will activate this option once you add a local delivery address into the “ship to address” section. Then the usual regular options AND a special “local” Express delivery option will be offered for you to choose.

Mon-Sat Shipping
All items are shipped from Sydney, Australia
We post the same/next day as your order: Mon-Sat. via Australia Post.
SAME DAY/NEXT DAY local express delivery is applicable for delivering 6 days a week – Monday through to Saturday
We do have an option for delivery on a SUNDAY – but this is a next day (not same day) and order must be placed anytime before 3pm the day before.

Text me (Susan) on 0416 087 394, if you want to ensure your parcel will get to you in time for a particular occasion.

  • You may get eco-friendly gifts, freebies, samples or other surprises with your items.
  • VIP memberships with special offers – when/if you sign up to newsletter.
  • Your order includes FREE Gift Wrap & Cards valued over $10 (unless you let me know you don’t need this)
  • We only use sustainably sourced, recycled, compostable or recyclable packaging, it may be a bit ugly – but its good for the planet 🙂
  • You get tracking and insurance.

INTERNATIONAL POSTAGE
New Zealand – is a fixed rate of $29.99 for tracked and insured parcel
All other international has a default of min $55.99   
PLEASE ENQUIRE. (we are in Australia)  if you would like more accurate quote for your items (e.g. perhaps your are purchasing something very small or  very big).
We are happy to work out the best postage option for you.
If you order an item to be sent overseas but it violates export/import regulations for that country – we will let you know and refund your money if you dont want to swap item out for another.
We also don’t ship really heavy /bulky items overseas.

Australia Post Parcel Service
Your order is trackable, Australia Post will email you a tracking number.
(Keep an eye out for our emails – check your spam folder if you think you haven’t heard from Aus post.)

You can use this tracking number to check where your parcel is on the Australia Post website.   To track go to: www.auspost.com.au/track     All posted parcels include tracking and insurance.
No receipt or payment info comes with your parcel – all receipts are sent via email. This is ideal for sending gifts or keeping your spending habits all on the “down low” (we get it!)

Please note: We reserve the right to cancel and refund your order and/or ask if you are willing more to contribute to postage, if sending your package will cost us more than the value of the order or for any other other reasonable situation, such as, we cannot organise an affordable way to send your order. We will know this within a day – so you wont be left wondering.

 

The shipping grid below will give you an indication of delivery times you might expect during normal trading,
Plus please add a week or more for delivery around Christmas – for your own peace of mind

REALITY OF SHIPPING: Some days Australia post will surprise you with deliveries within the schedule and other times several days over.  And rarely they just send it to another state!!!!!
The Good news: Their success rate for on-time deliveries is well over 90%,  BUT just to be safe don’t order those special birthday presents with only a few days to go, WE will get them out on time, but the rest is up to Australia Post.  

The following chart will give you an indication for Australia Post to deliver your item:

 Sydney   2-3 Days         NSW- non metro   3-4 Days  
 Melbourne   3-4 Days  Vic – non metro   3-5 Days
 Brisbane   3-4 Days  QLD – non metro   4-6 Days
 Adelaide   3-4 Days  SA – non metro   4-6 Days
 Hobart   5-6 Days  Tas – non metro   6-7 Days
 Canberra   2-3 Days    
 Perth   5-7 Days WA non metro 7-10 days

 

 

30 days Return Policy:
Bambino will gladly exchange items in your order, or provide you with a store credit, taking into account the following return conditions.

To be eligible for an exchange or credit:
a. your item/s must be unused, unworn (if applicable), with all tags attached & original packaging intact & in saleable condition;
b. item was not on sale or part of a coupon code offer
c. you must contact us to hello@bambinomanly.com.au or via the email form on the “Contact Bambino” page / or text me directly (0416 087 394) within 2 (two) days of receiving your order
d. we do not provide refunds under circumstances that do not require a refund under the Australian Consumer Law.

It is important to note that:
Once we receive your email,  we will review your return request and, if approved, we will provide details on how to return your items.  You will need to post the item/s back at your own expense AND if we are to re-post you out an exchange item – we will let you know the postage cost this will be so you know these costs ahead of time. Usually $14.99 for an average parcel.
Further, you will need to pack the item/s really well to ensure they will not be damaged in transit; and use a tracked service with insurance – Australia Post offers this, as we cannot accept liability for parcels we have not received.
Once we receive your return we will process it within 5 business days.

1. Hand made items such as Grimm’s and Grapat wooden toys and Hand crocheted rugs from Pebble and other crochet or felted or fair-trade items etc are all one-off items and can feature differences of colour, patterns, wood grains, dark lines and other variations in colour on grain, these are natural differences due to the nature of wood, hand crafting etc. These are not faults and will not be replaced or refunded. Happy to see photos if you are concerned.  
…..“Grimm’s love wood because it is a natural material so it always has various markings that show up in our products, making each one unique. Grimm’s toys are always one of a kind, carrying unique marks made by nature. Wood grain has changing structures and colours which serve as proof of its natural origins. The unique variations are proof of quality, not defects”..

2. Also no refund/exchange on Halcyon Nights Babywear, Bedhead Hats or Babiators due to the personal nature of clothes/hats.

Stock availability

Stock or exchange preferences are subject to availability.
Although we aim to ensure information on our website is correct, we reserve the right to change pricing and availability to its correct form if found to be incorrect. We are human; and technology is designed by humans. So don’t be too hard on us!

Loss and damage during delivery:

Our lovely fairy worker (I) at Bambino, check all toys and gifts to make sure they are in perfect condition and not faulty prior to packaging and every item is packaged with great care. We always post with tracking- so that your order can be tracked.
Australia Post is a reliable delivery service, however sometimes mishaps can occur.
We cannot take responsibility for issues that take place while package is in transit.
If a package is delayed, arrives damaged or not at all; please contact us immediately by email or phone and we will do everything we can. 

DAMAGED ITEM: All the items we post out carry insurance up to the value of $100 – we usually increase the insurance, if the items are valued over $100.
If your item/s arrive damaged, let us know within 2 days, but your next step will be to take it to the post office with your proof of purchase (print out a receipt so they know the value of the item) and the damaged item, the box/satchel/package it arrived in etc.
You can claim up to $100 back from the Post office. If we have made the error of not insuring the item over $100 and the item that is damaged is valued above this-we can discuss with you the option of deducting this from the replacement item.
Click here for more information about items delivered damage via Australia Post