Delivery & Returns Info

Why not Free Shipping for every order?

We want to say thank you for choosing us, so we offer free shipping for orders over $300 and discounted shipping for all other orders.
Why can’t it all be free?  Well, shipping is a real cost, especially for small business, we don’t want to “build” this into the product price. We think it should be transparent. That said, you will never have to pay the full postage, most wooden toy shipping costs between $15-$25 yet our highest shipping fee to you is $10.50

To sweeten the deal, and to show how much we love you…..

  • You may get lollies,  stickers, gifts, freebies, samples or other surprises with your items – we aim to delight.
  • VIP memberships with special offers – when you sign up to our newsletter.
  • Your order includes FREE Gift Wrap & Cards -valued over $10
  • We only use sustainably sourced, recycled, compostable or recyclable packaging.
  • You get tracking and insurance.

Australia-wide delivery at our discounted rates 

1.   $10.50 for orders up to $150
2.   $9.50 for orders over $150 -$200
3.   $7.99 for orders over $200 – $300
4.   FREE shipping on orders over $301
5.  Sydney Nth Beaches Express Local Delivery, no min order ~ $
5.00

(if you prefer to pick up your order, the $5 still applies, I can organise to meet you, if you don’t want home delivery)

Within Metro-Sydney and Nth Beaches we use our own Courier so packages are delivered the SAME/NEXT DAY.

NB: Australia Post EXPRESS Post Next Day Service is not guaranteed during Covid, however, it still is faster than regular post, so you might well consider it as an option for deliveries outside Sydney-metro. $25.00

Text me (Susan) on 0416 087 394, if you want to ensure your parcel will get to you in time for a particular occasion.

All Week Shipping
All items are shipped from Sydney, Australia
We courier deliver Sydney-metro area packages same/next day, Mon-Sat.
We post to the rest of Australia same/next day as your order: Mon-Sat. via Australia Post.

Australia Post Parcel Service
Your order is trackable, Australia Post and I will email you a tracking number.
(Keep an eye out for our emails – check your spam folder if you think you haven’t heard from us.)

You can use this tracking number to check where your parcel is on the Australia Post website.   To track go to www.auspost.com.au/track     All parcels include tracking and insurance.

As always, we give you FREE gift wrap & FREE gift card. Plus we often add other freebies, lollies or thank you gifts.
No receipt or payment info comes with your parcel – all receipts are sent via email. This is ideal for sending gifts or keeping your spending habits all on the “down low”. (we get it!)

Please note: We reserve the right to cancel and refund your order and/or ask if you are willing more to contribute to postage, if sending your package will cost us more than the value of the order or for any other other reasonable situation, such as, we cannot organise an affordable way to send your order. We will know this within a day – so you wont be left wondering.

The shipping grid below will give you an indication of delivery times you might expect during normal trading, (COVID-19 is making interstate delivery VERY slow at the moment)
Plus please add a week or more for delivery around peak holiday times.

REALITY OF SHIPPING: Some days Australia post will surprise you with deliveries within the schedule and other times several days over.  And rarely they just send it to another state!!!!!
The Good news: Their success rate for on-time deliveries is well over 90%,  BUT just to be safe don’t order those special birthday presents with only a few days to go, WE will get them out on time, but the rest is up to Australia Post.  

The following chart will give you an indication for Australia Post to deliver your item:

 Sydney  2-3 Days        NSW- non metro  3-4 Days  
 Melbourne  3-4 Days Vic – non metro  3-5 Days
 Brisbane  3-4 Days QLD – non metro  4-6 Days
 Adelaide  3-4 Days SA – non metro  4-6 Days
 Hobart  5-6 Days Tas – non metro  6-7 Days
 Canberra  2-3 Days  
 Perth  5-7 DaysWA non metro7-10 days

 

INTERNATIONAL POSTAGE New Zealand – is a fixed rate of $29.99 for tracked and insured parcel
All other international has a default of min $55.99    PLEASE ENQUIRE. (we are in Australia)  if you would like an exact quote for your items (e.g. perhaps your are purchasing something very small or super heavy).
We are happy to work out the best postage option for you.

30 days Return Policy:
Bambino will gladly exchange items in your order, or provide you with a store credit, taking into account the following return conditions.

To be eligible for an exchange or credit:
a. your item/s must be unused, unworn (if applicable), with all tags attached & original packaging intact & in saleable condition;
b. item was not on sale or part of a coupon code offer
c. your must contact us to hello@bambinomanly.com.au or via the email form on the “Contact Bambino” page / or text me directly (0416 087 394) within 2 (two) days of receiving your order
d. we do not provide refunds under circumstances that do not require a refund under the Australian Consumer Law.

It is important to note that:
Once we receive your email,  we will review your return request and, if approved, we will provide details on how to return your items.  You will need to post the item/s back at your own expense AND if we are to re-post you out an exchange item – we will let you know the postage cost this will be so you know these costs ahead of time. Usually $19.99 for an average parcel.
Further, you will need to pack the item/s really well to ensure they will not be damaged in transit; and use a tracked service with insurance – Australia Post offers this, as we cannot accept liability for parcels we have not received.
Once we receive your return we will process it within 5 business days.

1. Hand made items such as Grimm’s and Grapat wooden toys and Hand crocheted rugs from Pebble and other crochet or felted or fair-trade items etc are all one-off items and can feature differences of colour, patterns, wood grains, dark lines and other variations in colour on grain, these are natural differences due to the nature of wood, hand crafting etc. These are not faults and will not be replaced or refunded. Happy to see photos if you are concerned.  
…..“Grimm’s love wood because it is a natural material so it always has various markings that show up in our products, making each one unique. Grimm’s toys are always one of a kind, carrying unique marks made by nature. Wood grain has changing structures and colours which serve as proof of its natural origins. The unique variations are proof of quality, not defects”..

2. Also no refund/exchange on Halcyon Nights Babywear, Bedhead Hats or Babiators – due to COVID-19 conditions at the moment (will review this towards the end of 2020)- and considering the special pricing we are offering on Babiators and Bedhead Hats,  perhaps you would consider giving them as a gift it to a friend or donating to a Mum in need.

Stock availability

Stock or exchange preferences are subject to availability.
Although we aim to ensure information on our website is correct, we reserve the right to change pricing and availability to its correct form if found to be incorrect. We are human; and technology is designed by humans. So don’t be too hard on us!

Loss and damage during delivery:

Our lovely fairy worker (I) at Bambino, check all toys and gifts to make sure they are in perfect condition and not faulty prior to packaging and every item is packaged with great care. We always post with tracking- so that your order can be tracked.
Australia Post is a reliable delivery service, however sometimes mishaps can occur.
We cannot take responsibility for issues that take place while package is in transit.
If a package is delayed, arrives damaged or not at all; please contact us immediately by email or phone and we will do everything we can. 

DAMAGED ITEM: All the items we post out carry insurance up to the value of $100 – we usually increase the insurance, if the items are valued over $100.
If your item/s arrive damaged, let us know within 2 days, but your next step will be to take it to the post office with your proof of purchase (print out a receipt so they know the value of the item) and the damaged item, the box/satchel/package it arrived in etc.
You can claim up to $100 back from the Post office. If we have made the error of not insuring the item over $100 and the item that is damaged is valued above this-we can discuss with you the option of deducting this from the replacement item.
Click here for more information about items delivered damage via Australia Post